1. What Are Cookies

Cookies are small text files that are placed on your device (computer, tablet, or mobile phone) when you visit a website. They are widely used to make websites work more efficiently and to provide information to the website owners. Cookies allow us to remember your preferences, understand how you use our platform, and improve your experience on Flam Tunes.

This Cookie Policy explains how Flam Tunes (Pty) Ltd uses cookies and similar technologies. It complies with the Protection of Personal Information Act (POPIA), 2013 (Act No. 4 of 2013) of South Africa and the Electronic Communications and Transactions Act (ECTA).

2. Types of Cookies We Use

We use the following categories of cookies on our platform:

2.1 Essential Cookies

These cookies are strictly necessary for the platform to function. They enable core features such as user authentication, secure login, session management, and access to your account. Without these cookies, the Service cannot be provided.

• Session cookies for maintaining your login state
• Security cookies for protection against fraud
• Load balancing cookies for distributing server traffic

2.2 Analytics Cookies

These cookies help us understand how visitors interact with our platform by collecting and reporting information anonymously. This enables us to improve our service, fix bugs, and enhance the user experience.

• Page views and navigation patterns
• Time spent on the platform
• Features used and streaming behavior

2.3 Preference Cookies

These cookies allow the platform to remember choices you make (such as your preferred language, volume settings, or region) and provide enhanced, more personalized features.

• Language and display preferences
• Audio quality settings
• Playlist and recommendation preferences

2.4 Advertising Cookies

These cookies may be used to deliver relevant advertisements and track ad campaign effectiveness. They remember that you have visited our platform and may share this information with advertising partners.

• Advertising relevance and targeting
• Campaign performance measurement
• Limit ad frequency

3. How to Control Cookies

You have the right to control how cookies are used on your device. Under POPIA, you can exercise your data protection rights regarding cookie data.

3.1 Browser Settings

Most web browsers allow you to control cookies through their settings. You can typically:

• View what cookies are stored and delete them individually
• Block third-party cookies
• Block cookies from specific sites
• Block all cookies
• Delete all cookies when you close the browser

3.2 Opt-Out Tools

You can use our cookie consent banner to manage your preferences when you first visit Flam Tunes. You can also update your preferences at any time through your account settings.

Note: Disabling essential cookies may affect your ability to use certain features of the platform. Disabling analytics or preference cookies may result in a less personalized experience.

4. Third-Party Cookies

In addition to our own cookies, we may use various third-party cookies to report usage statistics, deliver content, or provide advertising on our platform. These third parties have their own privacy policies governing how they use your information.

• Payment Processors: Cookies for secure payment processing
• Analytics Providers: To understand platform usage
• Content Delivery Networks: For efficient streaming delivery
• Social Media: When you use social sharing features

We recommend reviewing the privacy policies of these third parties to understand their cookie practices.

5. Changes to This Policy

We may update this Cookie Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. We will notify you of any material changes by posting the updated policy on this page and updating the "Last updated" date.

For significant changes, we may also notify you via email or through a prominent notice on our platform. We encourage you to review this Cookie Policy periodically.

6. Additional Information

For more information about how we collect, use, and protect your personal information, please see our Privacy Policy.

7. Contact Information

Information Regulator (South Africa):
Email: inforeg@justice.gov.za
Website: www.justice.gov.za/inforeg