1. Introduction

Flam Tunes (Pty) Ltd ("we," "us," or "our") respects your privacy and is committed to protecting your personal data. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our music streaming platform.

This policy complies with the Protection of Personal Information Act (POPIA), 2013 (Act No. 4 of 2013) of South Africa and other applicable data protection laws.

2. Information We Collect

2.1 Information You Provide

• Account Information: Name, email address, password, profile photo
• Artist Information: Stage name, bio, social media links, bank account details (for payouts)
• Payment Information: Credit/debit card details, billing address (processed securely by third parties)
• Content: Music, videos, images, comments, messages, playlists
• Communications: Emails, support tickets, feedback

2.2 Automatically Collected Information

• Usage Data: Songs played, search queries, playlists created, artists followed
• Device Information: IP address, browser type, device type, operating system
• Location Data: Approximate location based on IP address
• Cookies: See our Cookie Policy

3. How We Use Your Information

• Service Provision: Account management, authentication, content delivery
• Personalization: Recommendations, curated playlists, personalized content
• Communication: Service updates, promotional emails, artist announcements
• Payments: Processing purchases, artist payouts, refunds
• Analytics: Understanding usage patterns, improving service quality
• Security: Fraud prevention, account protection, content moderation
• Legal Compliance: Meeting legal obligations, enforcing terms

4. Legal Basis (POPIA Compliance)

We process your personal data based on:

• Consent: You have given clear consent for specific purposes
• Contract: Processing is necessary to fulfill our contract with you
• Legal Obligation: Compliance with South African legal requirements
• Legitimate Interests: Fraud prevention, service improvement

5. Information Sharing

We Share Information With:

• Artists: When you interact with their content or make purchases
• Other Users: Public profile information, playlists, comments (per your settings)
• Service Providers: Payment processors, cloud hosting, email services, analytics
• Legal Authorities: When required by law or to protect our rights

We Do Not:

• Sell your personal information to third parties
• Share your payment information (handled by secure payment processors)
• Disclose private messages without consent (except for legal compliance)

6. Data Retention

• Active Accounts: Data retained while account is active
• Closed Accounts: Data deleted within 90 days (except legal/accounting requirements)
• Financial Records: Retained for 7 years per South African tax law
• Backups: May persist in backups for up to 90 days after deletion

7. Your Privacy Rights (POPIA)

Under POPIA, you have the right to:

• Access: Request copies of your personal information
• Correction: Update incorrect or incomplete information
• Deletion: Request deletion of your personal data
• Objection: Object to processing for certain purposes
• Data Portability: Receive your data in a machine-readable format
• Withdraw Consent: Withdraw consent at any time
• Complain: Lodge a complaint with the Information Regulator of South Africa

To exercise these rights, contact us at privacy@flamtunes.live. We will respond within 30 days.

8. Security Measures

• Encryption in transit (HTTPS/TLS) and at rest
• Secure authentication and password hashing
• Regular security audits
• Access controls and employee training
• Secure payment processing (PCI-DSS compliant)
• Data backup and disaster recovery

9. Children's Privacy

Our Service is not intended for children under 13 years of age. We do not knowingly collect personal information from children under 13. Users aged 13-18 must have parental consent.

10. Marketing Communications

With your consent, we may send promotional emails. You can opt-out at any time by clicking "unsubscribe" in emails or adjusting your notification preferences.

11. Contact Information

Information Regulator (South Africa):
Email: inforeg@justice.gov.za
Website: www.justice.gov.za/inforeg